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Team Leader - NC START Program (Behavioral Health) in Wilmington & Fayetteville, NC at RHA Health Services

Date Posted: 5/24/2018

Job Snapshot

Job Description

Are you a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with developmental disabilities and behavioral health care needs?

Then join RHA!

RHA is seeking an organized and positive Team Leader for our START program.

Our Resource Supervisor serves as the coordinator for respite services in the START Program (Systematic, Therapeutic, Assessment, Resource, and Treatment) to provide community based intervention and prevention services to individuals with developmental disabilities and behavioral health care needs.  The program relies on integrated care and treatment with collaboration among all team members.  The services in the START Program include collaborative contacts, after hour contacts, emergency team meetings, planned respite and emergency respite.

To qualify for the Clinician position the employee must meet Qualified Developmental Disability Professional and Qualified Mental Health Professional requirements, possess strong supervisory skills, possess expertise in the services provided, and have direct support experience with individuals with mental health and developmental disabilities diagnosis and experience with crisis management.

Responsibilities include:

  • Development of person-centered plans & quality management

  • Crisis & conflict management

  • Care coordination through teamwork with internal and external stakeholders

  • Clinical Supervision

  • Team management and staff development

Core Supervisor Competencies
RHA’s Competencies are a reflection of our 7 Habits Culture of Caring and Leadership

Accepting Responsibility - Supported by Be Proactive

Takes accountability for delivering on commitments; owns mistakes; and uses them as opportunities for learning and development; openly discusses his or her actions and their consequences, both good and bad.

Setting Objectives and Goals - Supported by Beginning with the End in Mind

Sets meaningful, challenging performance objectives with clear measures of success for themselves and team.

Prioritizing and Organizing Work - Supported by Put First Things First

Allocates time and attention based on what is most important to achieve key goals and objectives.  Effectively organizes and balances tasks and priorities to keep multiple projects on track.

Managing Performance - Supported by Think Win-Win

Has an authentic interpersonal style that engages others and encourages high performance.  Uses personal influence to encourage and support.

Communicating Effectively - Supported by Seek First to Understand then to be Understood

Shares information. Listens and involves others. Clearly Conveys ideas in a manner that engages others and helps them understand and retain the message.

Displaying Creativity - Supported by Synergize

Uses creativity appropriately to drive progress and encourages others to do the same. Makes innovation a priority among team members; encourages reasonable risk taking.

Pursuing Self Development - Supported by Sharpening the Saw

Demonstrates ambition and desire to move forward in his or her career; seeks feedback on ways to increase his or her performance; takes advantage of opportunities to build new skills and capabilities.

Championing the Needs of the People we Support/Customers - Supports Culture of Caring

Provides timely and professional service to both internal requests and the requests of the people we support and customers; is responsive to the people we support and customers' needs and requests. Is always courteous to the people we support or customer and considers the needs of the people we support or customer when making decisions.

Human Services / START Team Leader
(Social Services)

Job Requirements

Our ideal START Team Leader is an excellent communicator and cooperative team player who excels at interviewing the people we serve to learn about their interests and goals, even individuals who cannot communicate verbally. You must also be detail-oriented and have excellent written communication skills to develop and disseminate person-centered plans.

Required Education/Experience/Certifications/Licenses:

  • The Qualified Professional must complete a minimum of twenty (20) hours of training specific to the required components of the community support service definition including crisis response within the first 90 days of employment.

  • Must meet requirements for both Qualified Developmental Disability Professional and Qualified Mental Health Professional.

  • Must have a minimum of two years of supervisory experience. 

  • Must possess an expertise in the services being provided.  

  • Must have direct support experience supporting individuals with mental health and developmental disability diagnosis. 

  • Must have experience with crisis management and crisis counseling. 

  • Valid driver’s license (this is a condition of employment) including personal vehicle insurance coverage.

  • The following are conditions of employment: CPR, first aid, NCI certification and others that may be specified and/or required by future company regulations. Must maintain proficiency in company sponsored training and certifications and privileging if required.

Candidates for the START Resource Supervisor are considered 'Qualified Professionals are considered “Qualified Professionals" based on the following criteria:


  • Bachelor Degree (Not Human Services field) & 4+ years full-time experience with population served OR

  • Bachelor Degree (in Human Services field) & 2+ years full-time experience with population served OR

  • Master’s Degree or Higher & 1+ years full-time experience with population served.

  • License, Provisional License, Certificate, Registration, Permit issued by governing board regulating human service profession.


  • Human Service Degrees Include: Social Service, Sociology, Psychology, or other Human Service Degrees.

  • Populations Served Include: Mentally Ill-Child, Mentally Ill- Adult, Substance Abuse-Adult, Substance Abuse-Child

Human Services / START Team Leader
(Social Services)


RHA Behavioral Health Services offers a competitive compensation and benefits package to eligible employees that are aimed at supporting your health and wellness, financial planning, work-life balance, and protection from the unexpected.

The comprehensive compensation and benefits package for full time employees includes:

      • Competitive compensation program including regular performance feedback and coaching

      • Healthcare insurance: Medical, Dental, Vision, Disability, Voluntary Benefits, Employee Assistance Program, Telemed and Pharmacy Insurance,

      Health Advocate service which assists employees find doctors, schedule appointments, estimate costs, answer medical/prescription questions,  resolve medical claims issues and basically does the leg-work for employees

      • Offering free diabetic medication and supplies

      • 401(k) retirement savings program with Wells Fargo

      • Paid Time Off 

      • Company sponsored Life and AD&D Insurance

      • Extensive Wellness Programs including company paid scholarships for healthy weight management and nicotine cessation, several wellness challenges and rewards through the year.

      • Free Annual Health Screening and wellness coaching event.

      • Discounted medical premiums for nicotine free employees. 

      • Free CPR, first aid and job specific training opportunities

      • Opportunity to make a difference in the lives of the people that you serve


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