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Quality Assurance (QA) Specialist - Intellectual Disabilities in New Bern, NC at RHA Health Services

Date Posted: 8/6/2018

Job Snapshot

Job Description

Do you enjoy helping others and are looking for an opportunity to put your organizational and assessment skills to use where you can make a difference in the lives of people with intellectual and developmental disabilities?

RHA Health Services is looking for a driven, resourceful and passionate Quality Assurance Specialist to join our team focusing on monitoring service delivery systems and ensuring ongoing compliance with local, state and federal regulations and company policies, and providing oversight to the unit’s quality improvement systems. This position also provides support to the units in the development and delivery of staff training as well as technical assistance with compliance and quality improvement activities. This position performs these functions and provides support to several units across the Regions. In this dynamic role, you are a key member of the RHA Quality Assurance Team and support person to the unit’s Clinical and Management Teams.

If you’re looking for an opportunity to truly make a difference in the lives of people with intellectual and/or developmental disabilities, then consider RHA Health Services where we put people first!

Job Responsibilities

Additional responsibilities of the Quality Assurance Specialist include:   

  • Conducts Audits – Conducts periodic audits of all service delivery settings; conducts 100% annual record audit and review of services for each person supported to ensure compliance with state and federal regulations and company policies. In addition to reviewing the record, an audit may include an interview with the person supported, direct support staff, professional staff and management staff. Observation of the implementation of Individual Services Plans (ISP) will also occur, along with assessing the condition of the home and company vehicle for cleanliness, repair and safety. Completes an audit report of findings in a specified format to facilitate quality improvement.  Conducts follow-up audits to ensure needed corrective action has been taken for any identified issue.

  • Provides oversight of Quality Improvement Systems- Participates in the unit’s monthly Continuous Quality Improvement Committee (CQI) meeting, providing guidance in data analysis to determine trends and assist in the development of a Quality Improvement Plan (QIP) to ensure that corrective action is specified and tracked to resolution of the issue/trend.  Provide ongoing training to the Clinical and Management teams in quality improvement, assisting with satisfaction surveys to determine strengths in service provision as well as areas that are opportunities for improvement.

  • Supports accreditation with the Council on Quality and Leadership- Provides guidance to the units in the person-centered excellence process and the personal outcomes measures interview process to ensure that accreditation is maintained by the Georgia operation

  • Assists with Implementation of Policies and Procedures- Participates in the development, implementation, and monitoring of federal and state regulations and RHA Policies and Procedures related to services in Georgia.

  • Participates in Meetings - Participates in state and regional meetings as needed to stay abreast of changing regulations. Attends company meetings as scheduled. Assists in the development of materials and information for dissemination at meetings. Coordinates Statewide meetings at the direction of the Director of Quality Assurance and/or CCO.

  • Assists Director of Quality Assurance and Chief Compliance Officer (CCO) – Assists with projects, additional audits, updating forms, staff training, policy development and any other task that may be requested by the Director of QA. Assists in investigations of abuse, neglect and exploitation as assigned. Completes special projects as directed by the Chief Compliance Officer.

  • Performs Other Responsibilities- Practices universal medical precautions by understanding and utilizing personal protective and safety equipment.  Spends adequate amount of time monitoring and providing feedback to staff in interactions and relationships with people supported. Must be able to travel to various company locations, stay overnight if required, and work the hours necessary to complete audits and other duties. Performs other duties as assigned.

    Behavioral competencies are observable and measurable behaviors for individual and organizational effectiveness.

    RHA’s Competencies are a reflection of our 7 Habits Culture of Caring and Leadership beginning summer 2015, all RHA employees performance reviews will be based on these competencies.

    Serving the People we Support / Customers - 
    Supports Culture of Caring

    Has sufficient knowledge of the services and helps the people we support or our customers enthusiastically; communicates well with the people we support and customers and follows up as necessary is always professional and represents the organization positively.

    Following Policies and Procedures
    Understands and follows company policies; encourages others to follow work rules; calls attention to actions that may violate policies and procedures.

    Meeting Basic Work Expectations
    Complies with basic job requirements and tasks; arrives at work on time as scheduled; proactively informs others when he/she encounters problems that may limit his/her ability to meet expectations.

    Accepting Responsibility - Supported by Be Proactive
    Takes accountability for delivering on commitments; owns mistakes; and uses them as opportunities for learning and development; openly discusses his or her actions and their consequences, both good and bad.

    Supporting Organizational Goals - Supported by Begin with the End in Mind
    Actively supports organizational goals and values; aligns actions around organizational goals; gives priority to organizational needs and concerns when making decisions.

    Managing Time - Supported by Putting First Things First
    Accurately estimates time required to complete actions and activities; adheres to schedule and timetables; sensitive to the use of other people's time.

    Supporting Co-Workers - Supported by Think Win-Win
    Contributes to team performance by providing encouragement and support. Helps others overcome obstacles and successfully accomplish goals.

    Attentive Listening - Supported by Seek First to Understand then to be Understood
    Uses active listening techniques to avoid distractions and show interest in what the speaker has to say; is open to other viewpoints and clarifies points of contention; demonstrates patience while listening to others and does not interrupt.

    Solving Complex Problems - Supported by Synergize
    Effective at thinking through complex problems and information; uses traditional and innovative approaches to identify effective solutions. Seeks to accept and build off the ideas of others for solutions others may not have considered.

    Managing Stress Supported by Sharpening the Saw
    Uses healthy and effective methods to manage stress (e.g., maintaining appropriate diet, exercise, and sleep schedules); reacts effectively when faced with high-pressure situations.

Quality Assurance Specialist - Intellectual & Developmental Disabilities
(QA / Human Services) – Healthcare

Job Requirements


Successful candidates for the Quality Assurance Specialist role are able to effectively perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Bachelor’s Degree in a Human Service Field

  • Five or more years’ experience with the population served;

  • Experience completing record audits, data analyst and writing reports preferred.

  • Ability to multi-task


  • A Valid Georgia driver’s license required

  • Good driving record

  • Ability to travel


  • Maintain proficiency in company sponsored/required training.

  • The following certifications may be required: CPR, First Aid, NCI/ CPI, and/or others as specified/required by state and federal standards/regulations and/or company policy


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