This site uses cookies. To find out more, see our Cookies Policy

Employment Support Professional in Alamance, NC at RHA Health Services

Date Posted: 1/30/2018

Job Snapshot

Job Description

Do others look to you for advice and counseling when they’re considering job choices? Are you patient, and known as a life coach among your friends?

Then you may be a great fit with RHA Health Services:

RHA has been helping people with disabilities and special needs, and their families, make choices to live more independently for more than 35 years. Integrity, high standards for quality, hard work are at the core of every RHA disability assistance program.

RHA is looking for passionate, driven, and resourceful candidates for our  Employment Support Professional position.

Job Summary

This position requires an energetic and organized person with proven knowledge, skills and abilities in achieving quantitative placement goals, knowledge and experience preparing clients for employment, developing unsubsidized jobs with private and public employers, placing clients into jobs, and providing follow-up support services to assure job retention.  Must demonstrate and apply knowledge about disabilities, including disability and privacy laws.  Ability to communicate effectively with clients and staff, exhibit effective customer service skills, promote client self-advocacy skills and counseling skills. This position provides and coordinates a wide range of supportive employment services. The program's practice model is based on the Individual Supportive Employment with Long-Term Vocational Supports as defined by the Department of Justice.  Assist adults with a wide range of mental health issues and conditions in obtaining employment.

Our ideal candidate can excel at the following job-related responsibilities


    • Clinical team integration (with Employment Support Professionals as members of a clinical team); participate in ongoing collaboration with client’s treatment team for clinical consultation, employment plan or for the development of behavioral health support services.

    • Assist clients in making the decision as to whether they will disclose their disability to an employer, ensuring that individuals have all necessary information available on the potential ramifications of their choices, and promoting their preferences and self-determination.

    • Provide support for individuals in a variety of ways such as vocational assessment, job development, training, technical assistance, monitoring safety conditions, transportation and follow - along support.

    • Receive, review, process, file and/or submit a variety of documents and reports and electronic files on client’s including time studies, performance ratings, time sheets, data sheets, production sheets, professional contact sheets, accident reports, client satisfaction surveys, etc.

    • Establish a job matrix (accounts) to support employment interest expressed by clients served.  Engage clients and assist them in identifying areas of employment interest.

    • Provide ongoing individual support and encouragement to clients.

    • Match job seeking clients and employers using a variety of professional job placement and job development skills.

    • Provide follow along supports and retention services including on site job coaching to ensure client success and employer satisfaction.

    • Provide ongoing client vocational assessment, developing client employment goals and job support plans.

    • Maintain accurate, clinically sound, and up-to-date documentation as required associated with billing, assessment, treatment, person's progress, clinical team and other activities.

    • Completes observations of service users in all of their settings, (i.e. school, home, community, etc.) to ensure that all policies, procedures, and program data are in place and being implemented correctly.

    • Works closely with other clinical/professional staff to maintain communication and provide feedback, standard procedures, expedite employment plan implementation.

    • Assist clients in obtaining information about benefits and how they are impacted by the client’s employment.

    • Provide education/support to employers as agreed upon with clients.

    • Participate as a member of a supported employment team consisting of a clinical director, peer support staff and mental health professionals. Engage clients and assist them in identifying areas of employment interest.

    • Document results of observations, consultations, and meetings to address client-related issues.

    • Completes NCSNAPS and Utilization Reviews.

    • Stays updated on RHA/Howell Care Centers policies and procedures, service manuals, IPRS guidelines and other regulations.

    • Draft responses to and implement changes brought about by Quality Assurance audits and/or other regulatory agencies. Maintains all services in compliance with IPRS regulations without condition level deficiencies.

    • Monitors and ensures the protection of service users’ rights on an on-going basis.

    • Follow MHDDSAS regulations and guidelines for supported employment.

    • Assist in conducting screening and assessment procedures with individuals.

    • Train, oversee and direct the activities of individuals while performing job duties.

    • Work as liaison between the employer and employee to ensure needs are met.

    • Provide support for individuals in a variety of ways such as assessment, job development, training, technical assistance, monitoring safety conditions, providing transportation and follow - along support.

    • Establish and maintain good relationships with various individuals and agencies including area supervisors, referring agencies, VR counselors, parents/guardians, case workers, employers, etc.

    • Receive, review, process, file and/or submit a variety of documents and reports and electronic files on individuals including time studies, performance ratings, time sheets, data sheets, production sheets, professional contact sheets, accident reports, client satisfaction surveys, etc.

Core Individual Contributor Competencies
RHA’s Competencies are a reflection of our 7 Habits Culture of Caring and Leadership

Serving the People we Support / Customers - Supports our Culture of Caring

Has sufficient knowledge of the services and helps the people we support or our customers enthusiastically; communicates well with the people we support and customers and follows up as necessary is always professional and represents the organization positively.

Accepting Responsibility - Supported by Being Proactive

Takes accountability for delivering on commitments; owns mistakes; and uses them as opportunities for learning and development; openly discusses his or her actions and their consequences, both good and bad.

Supporting Organizational Goals - Supported by Beginning with the End in Mind

Actively supports organizational goals and values; aligns actions around organizational goals; gives priority to organizational needs and concerns when making decisions.

Managing Time - Supported by Putting First Things First

Accurately estimates time required to complete actions and activities; adheres to schedule and timetables; sensitive to the use of other people's time.

Supporting Co-Workers - Supported by Thinking Win-Win

Contributes to team performance by providing encouragement and support. Helps others overcome obstacles and successfully accomplish goals.

Attentive Listening - Supported by Seeking First to Understand, then to be Understood

Uses active listening techniques to avoid distractions and show interest in what the speaker has to say; is open to other viewpoints and clarifies points of contention; demonstrates patience while listening to others and does not interrupt.

Solving Complex Problems - Supported by ‘Synergize’

Effective at thinking through complex problems and information; uses traditional and innovative approaches to identify effective solutions. Seeks to accept and build off the ideas of others for solutions others may not have considered.

Pursuing Self Development - Supported by Sharpening the Saw

Demonstrates ambition and desire to move forward in his or her career; seeks feedback on ways to increase his or her performance; takes advantage of opportunities to build new skills and capabilities.

 Employment Support - Job Coach / Social Services / Healthcare

Job Requirements

The ideal candidate for the Employment Specialist position must have a flexible schedule and reliable transportation. Previous experience preferred, but we are willing to train the right person.

Education/Experience/Certifications/Licenses/Physical Demands

Prefer a Bachelor’s Degree in a human services field from an accredited college or university and at least 1 year of experience working with intellectually developmentally disabled persons, mental health, substance abuse, , or a Minimum of 2 years’ experience in recruiting and job placement, or an equivalent combination of education and experience. Applicant must be able to pass a pre-employment drug-screening exam, and possess a valid Driver’s License.

Qualified individuals can apply in person to complete an application and submit a resume at the following location: 


  • RHA Health Services offers a competitive compensation and benefits package to full-time employees that are aimed at supporting your health and wellness, financial planning, work life balance, and protection from the unexpected.
  • We understand your desire to continue to grow in the role; we are known for providing high quality services, excellent staff training and opportunities for advancement into supervisory and other roles within the organization.
  • The comprehensive compensation and benefits package includes:
  • Healthcare insurance: Medical, Dental, Vision and prescription insurance
  • 403(b) retirement program
  • Paid Time Off – up to 26 days of PTO for full time employees!
  • Life and AD&D Insurance
  • Extensive wellness reimbursement benefit
  • Discounted premiums for participation in wellness initiative
  • Free CPR, first aid and job specific training opportunities
  • Opportunity to make a difference in the lives of the people that you serve!
  • Many more benefit choices!

Employment Support