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Deaf and Hard of Hearing Behavioral Health Outreach Coordinator in Wilmington, NC at RHA Health Services

Date Posted: 1/30/2018

Job Snapshot

Job Description

By employing deaf professionals, RHA ensures that the unique needs of the deaf community and deaf culture are respected and integrated into all services, including mental health and employment services.

Our services are designed to offer support to deaf individuals as they seek to establish stable living arrangements, learn new skills and information, find helpful resources, and gain meaningful employment.  We believe that people should be as independent as possible in their lives, while receiving the support they need to be successful in reaching their goals.

The Deaf and Hard of Hearing Outreach Coordinator provides case management and community outreach services to the Deaf and Hard of Hearing on a regional level.  Relies on experience, knowledge and education with limited direction to provide quality services to the Deaf and Hard of Hearing populations.

Some of the responsibilities of the position include:
  • Conducts screening, referral, and triage of individuals seeking mental health services.
  • Assess persons’ served needs and provides linkages/referrals to those resources which will help them in achieving his/her personal goals  
  • Completes all required documentation for opening cases, including but not limited to admission assessments, development of and updates to Person Centered Plans  (PCPs), crisis plans, information card/face sheet, copy of current Medicaid card (as applicable, ITRs, arranging for clinical assessments, and other ongoing assessments as necessary, completing NCTOPPS scores, and service notes within applicable timelines. 
  • Submits request for authorizations, ITRs, and all other required information to appropriate local management entity or state contractor. 
  • Monitors the implementation of the PCP for clinical appropriateness of service delivery
  • Provides linkages to various community resources for the person served
  • Completes and submits routine updates of the PCPs and reauthorization to appropriate local management entity or state contractor
  • Completes and submits all appropriate ITR and other required discharge documentation to the appropriated state, LME, or state contractor
  • Assures consistent provision of quality services
  • Implements the services outlined in the PCP in a manner that is professional, effective, and consistent with governing rules, statutes, service definitions and PCP

Job Requirements


The minimum requirement for this position is either:

  1. A Masters Degree in a related field and one year of supervised, post graduated, experience serving persons with mental health or substance abuse: or
  2. A Bachelors Degree in a Human Service field with two years of supervised, post graduate, experience serving persons with mental health or substance abuse: or
  3. A Bachelors Degree in a other field with four years of supervised, post graduate, experience serving persons with mental health or substance abuse

Other Knowledge & Experience:

  • Must have knowledge and experience with the age and population served
  • Valid driver’s license including personal vehicle coverage.
  • Be Fluent in sign language, as determined by a Sign Language Proficiency Interview (SLPI) score of Advanced Plus or better. 

Qualifications and Skills:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Be Fluent in sign language, as determined by a Sign Language Proficiency Interview (SLPI) score of Advanced Plus or better. 
  • Knowledge of social, cultural, economic and special needs of deaf, deaf-blind, late deafened, and hard of hearing persons and their relation to vocational and social adjustment.
  •  Knowledge of the Americans with Disabilities Act (ADA) and the role and responsibilities of interpreters.
  • Ability to work cooperatively with local officials, social service agencies and the general public and to make effective use of community resources.
  • Ability to write in English and present effectively.
  • Knowledge and skill in computer operation, video communication equipment.
  • Ability to travel in assigned geographical areas across the state to monitor services sites.



RHA offers a competitive compensation and benefits package to eligible full-time employees that are aimed at supporting your health and wellness, financial planning, work life balance, and protection from the unexpected.

We understand your desire to continue to grow in the role; we are known for providing high quality services, excellent staff training and opportunities for advancement into supervisory and other roles within the organization.

The comprehensive compensation and benefits package includes:

  • Healthcare insurance: Medical, Dental, Vision and prescription insurance
  • 401 Retirement Plan  
  • Paid Time Off & Holiday Pay
  • Life and AD&D Insurance
  • Wellness Programs
  • Free CPR, first aid and job specific training opportunities
  • Opportunity to make a difference in the lives of the people that you serve!
  • Many more benefit choices!


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