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Behavioral Health Specialist III (QP)- Comprehensive Case Managment in Asheville, NC at RHA Health Services

Date Posted: 3/16/2019

Job Snapshot

Job Description

We are looking for talented individuals who share our dedication to the people we serve and support. RHA is dedicated to supporting people as they strive for increasing independence, personal growth and opportunities in their communities.  The guiding principle of RHA is that every person is unique and, therefore, every path to independence, recovery and wellness is unique.  Our approach to care puts the needs of the people and communities we serve at the center of every decision.

Calling all compassionate and caring behavioral health specialists who are looking to partner with a community based service provider offering mental health and substance abuse services where individuals live and work.

RHA Behavioral Health Services is looking for dedicated Comprehensive Case Management Qualified Professional to join our interdisciplinary healthcare team providing support to individuals in residential, school, workplace and community settings.

Comprehensive Case Management (CCM) is a program that has been made possible due to strong working relationships between RHA Health Services, Vaya Health, and Mission Hospital.  CCM is designed to reduce hospital emergency department (ED) recidivism by those with a primary Mental Health or Substance Use diagnosis.  The program is also currently designed to support women with perinatal substance use disorder that present to the ED. This program consists of one large CCM team that is virtually broken into two segments, one co-located at Mission Hospital in Asheville and the other one in the community.

The goal is to engage high utilizers, identified by the emergency department icon grid in their computer system, while they are still in the ED.  The intention of CCM is to support those individuals in meeting unmet needs that are barriers to successful engagement in services and promote reduction in ED and inpatient usage.  The CCM staff in the hospital will provide CCM functions immediately upon contact from hospital staff. They will work with that individual through discharge and then their care will be followed by the community-based portion of the team. The individual will receive CCM services in the community until all unmet needs are consistently met and they are stable in the community or up to 6 months. 

Individuals with enhanced services, such as Assertive Community Treatment Team or Community Support Team, are able to receive CCM in addition to their enhanced service for up to 30 days.  In that time, they will receive ongoing CCM support from Qualified Professionals, Certified Peer Support Professionals, and Licensed clinicians (as well as access to a Registered Nurse) to ensure linkage and follow through with needed services and supports.

If you’re looking for an opportunity to truly make a difference in the lives of the people that you serve then consider RHA Behavioral Health Services where we put people first!

Job Responsibilities

As a Behavioral Health Specialist you will be responsible for the development, implementation, monitoring and revision to the Person Centered Plan in conjunction with the interdisciplinary healthcare team.

Additional responsibilities of the Behavioral Health Specialist include:

  • Facilitating relationships and serving as a link between the company, parents, guardians, local agencies and the community
  • Minimizing the negative effects of psychiatric symptoms or substance dependence that interfere with the recipient’s daily living and personal development, providing supportive counseling
  • Supporting the client in the development of various skill building activities, including: daily and community living skills, socialization skills, adaptation skills, and behavior and anger management
  • Participating in a first responder on-call system available to consumers and/or his/her natural support network on a 24/7/365 basis; coordinates “first response" resources according to consumer need and the PCP
  • Performing Case Management functions of linking and arranging for services and referrals
  • Working closely with other clinical/professional staff to maintain communication and providing feedback, standardizing procedures and expediting PCP implementation
  • Ensuring that all initial and reauthorizations for services occur in a timely fashion
  • Monitoring utilization of service to ensure that it is effective, appropriate, and within the limits set forth in both rule, PCP, and the service authorization

Candidates for the Behavioral Health Specialist role are considered “Qualified Professionals" based on the following criteria:


  • Bachelor Degree (Not Human Services field) & 4+ years full-time experience with population served OR
  • Bachelor Degree (in Human Services field) & 2+ years full-time experience with population served OR
  • Master’s Degree or Higher & 1+ years full-time experience with population served.
  • License, Provisional License, Certificate, Registration, Permit issued by governing board regulating human service profession.


  • Human Service Degrees Include: Social Service, Sociology, Psychology, or other Human Service Degrees.
  • Populations Served Include: Mentally Ill-Child, Mentally Ill- Adult, Substance Abuse-Adult, Substance Abuse-Child


RHA Behavioral Health Services offers a competitive compensation and benefits package to eligible employees that are aimed at supporting your health and wellness, financial planning, work-life balance, and protection from the unexpected.

The comprehensive compensation and benefits package for full-time employees includes:

  • Competitive compensation program including regular performance feedback and coaching
  • Healthcare insurance: Medical, Dental, Vision, Disability, Voluntary Benefits, Employee Assistance Program, Telemed and Pharmacy Insurance, Health Advocate service which assists employees find doctors, schedule appointments, estimate costs, answer medical/prescription questions, resolve medical claims issues and basically does the leg-work for employees
  • Offering free diabetic medication and supplies
  • 401(k) retirement savings program with Wells Fargo
  • Paid Time Off
  • Company sponsored Life and AD&D Insurance
  • Extensive Wellness Programs including company paid scholarships for healthy weight management and nicotine cessation, several wellness challenges and rewards through the year.
  • Free Annual Health Screening and wellness coaching event.
  • Discounted medical premiums for nicotine free employees.
  • Free CPR, first aid and job-specific training opportunities
  • Opportunity to make a difference in the lives of the people that you serve!

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If you are ready to make a difference in the lives of people we serve and support apply to join the team today.