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Peer Support Professional-IPS in Troy, NC at RHA Health Services

Date Posted: 7/20/2017

Job Snapshot

Job Description


The Certified Peer Specialist (CPS) will follow Supported Employment best practices to provide behavioral health services that foster supportive peer relationships with and among the persons enrolled in supportive employment and other related programs. The CPS will demonstrate the ability to engage and serve the consumers enrolled, contribute to the overall success of the supported employment process, and carry out duties with flexibility and an individual focus.   In addition, the CPS will complete detailed and accurate case notes and other reports to document program measures. The CPS will conduct peer support groups to assist persons enrolled in supported employment to realize their personal goals in employment, education and volunteer opportunities.  The CPS will report directly to the Supported Employment Team Leader, (Employment Service Coordinator) on all matters pertinent to the successful obtainment of program goals and standards.


Required Competencies (Individual Contributor)

Accepting Responsibility (Supported by Be Proactive) -Takes accountability for delivering on commitments; owns mistakes; and uses them as opportunities for learning and development; openly discusses his or her actions and their consequences, both good and bad.

Supporting Organizational Goals (Supported by Begin with the End in Mind)-Actively supports organizational goals and values; aligns actions around organizational goals; gives priority to organizational needs and concerns when making decisions.

Managing Time (Supported by Putting First Things First)-Accurately estimates time required to complete actions and activities; adheres to schedule and timetables; sensitive to the use of other people's time.

Supporting Co-Workers (Supported by Think Win-Win)-Contributes to team performance by providing encouragement and support. Helps others overcome obstacles and successfully accomplish goals.

Attentive Listening- (Supported by Seek First to Understand then to be Understood)- Uses active listening techniques to avoid distractions and show interest in what the speaker has to say; is open to other viewpoints and clarifies points of contention; demonstrates patience while listening to others and does not interrupt.

Solving Complex Problems- (Supported by Synergize) -Effective at thinking through complex problems and information; uses traditional and innovative approaches to identify effective solutions. Seeks to accept and build off the ideas of others for solutions others may not have considered. 

Managing Stress-(Supported by Sharpening the Saw) Uses healthy and effective methods to manage stress (e.g., maintaining appropriate diet, exercise, and sleep schedules); reacts effectively when faced with high-pressure situations

Serving the People we Support / Customers (Supports Culture of Caring) -Has sufficient knowledge of the services and helps the people we support or our customers enthusiastically; communicates well with the people we support and customers and follows up as necessary is always professional and represents the organization positively.

Following Policies and Procedures- Understands and follows company policies; encourages others to follow work rules; calls attention to actions that may violate policies and procedures.


Meeting Basic Work Expectations-Complies with basic job requirements and tasks; arrives at work on time as scheduled; proactively informs others when he/she encounters problems that may limit his/her ability to meet expectations.

Assists with Recordkeeping and Filing- Responsible for Personnel recordkeeping for employees, complete and accurate. Personnel files, administers personnel administration in accordance with prescribed company standards. Prepares all periodic Personnel reports as prescribed by Corporate Human Resources and facility Administrator.

Assists with Employee Hiring and Recruitment- Assists with the facility staffing process, to include offer letters and background checks; creates/posts internal job postings; runs advertisements as required.

Assists with Peer Support Development and Outcomes- Complete detailed and accurate case notes and other reports to document program measures. Conduct peer support groups to assist persons enrolled in supported employment to realize their personal goals in employment, education and volunteer opportunities

Performs Assistant Responsibilities- Performs all necessary administration for new hires and coordinates/implements facility NEO program. Responsible for preparing/administering payroll function. Maintains OSHA 300 log. Coordinates unemployment claims with facility administrator.

Required Working Conditions

Office-While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions.  The noise level in the work environment is usually moderate and consistent with that of an office environment.


Essential Qualifications/Skills

Language- Ability to read, analyze, and interpret general professional journals, technical procedures, and/or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and speak in front of a group, respond to questions from employees, people supported, government officials and the general public.


Mathematical -Ability to calculate figures and amounts such as addition, multiplication, division, percentages.


Reasoning- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations


Essential Physical and Sensory Requirements-With or without the aid of mechanical devices

Light - Regularly required to lift 10 lbs. Must be able to lift a minimum of 15 lbs. Must be able to pull minimum of 10 lbs. Must be able to squat, kneel, crawl, crouch, climb, and stoop.  Must be able to regularly use hands to finger, handle, or feel objects, tools, or controls.  Required to regularly stand and walk.  Must be able to demonstrate proficiency in CPR from the floor level requiring to work on hands, knees, bending, standing and lifting.  Vision requirements include close vision, distance vision, and peripheral vision.  Must be able to talk and hear.  



Job Requirements

Required Education/Experience

Bachelor’s degree preferred or Associate’s or equivalent work experience.
Minimum of 2 years’ experience in recruiting and job placement, preferred.

Must be able to pass a pre-employment drug-screening exam.

Required Licenses/Certifications

A valid North Carolina driver’s license may be required.  Personal auto liability insurance is mandatory if transporting service users in private/personal vehicle. Maintain proficiency in company sponsored/required training.  The following certifications may be required: CPR, First Aid, NCI A, NCI B, CPI, and/or others as specified/required by state and federal standards/regulations and/or company policy Organizational and communication skills. Strong organizational and communication skills.

Additional requirements of the Peer Support Specialist include: 

  • High School Diploma or GED or equivalent
  • 1 year of experience working with persons with the population supported
  • Certified as a Peer Support Specialist or 1 continuous year as a current or former recipient of treatment (including mental health/substance abuse treatment or diagnosis) and eligibility for certification as Peer Support Specialist by the governing agency
  • Must complete a minimum of twenty (20) hours of training specific to the required components of the specific service definition including crisis response within the first 90 days of employment
  • Valid drivers’ license and automotive insurance
  • Ability to pass background check and drug screen
  • CPR, first aid, NCI and/or role related certification, a plus


Peer Support Specialist (Social Services / Behavioral Healthcare)


RHA Behavioral Health Services offers a competitive compensation and benefits package to eligible employees that are aimed at supporting your health and wellness, financial planning, work life balance, and protection from the unexpected.


The comprehensive compensation and benefits package for full time employees includes:

    • Competitive compensation program including regular performance feedback and coaching
    • Healthcare insurance: Medical, Dental, Vision, Disability, Voluntary Benefits, Employee Assistance Program, Telemed and Pharmacy Insurance, Health Advocate service which assists employees find doctors, schedule appointments, estimate costs, answer medical/prescription questions,  resolve medical claims issues and basically does the leg-work for employees
    • Offering free diabetic medication and supplies
    • 401(k) retirement savings program with Wells Fargo
    • Paid Time Off
    • Company sponsored Life and AD&D Insurance
    • Extensive Wellness Programs including company paid scholarships for healthy weight management and nicotine cessation, several wellness challenges and rewards through the year.
    • Free Annual Health Screening and wellness coaching event.
    • Discounted medical premiums for nicotine free employees.
    • Free CPR, first aid and job specific training opportunities
  • Opportunity to make a difference in the lives of the people that you serve!