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IT Service Desk Technician in Atlanta, GA at RHA Health Services

Date Posted: 8/31/2017

Job Snapshot

Job Description

Experienced Service Desk Technician – We need your Customer Service and Technical skills to fill a role at our Corporate Headquarters in Midtown Atlanta!

RHA Health Services is looking for a motivated and detail oriented Service Desk Technician to join our team.  In this dynamic role, you will ensure all computers, printers, peripherals and user related issue are handled in an efficient, accurate and timely manner.

If you are looking for an opportunity to truly make a difference in the lives of the people that you serve, then consider RHA Health Services where we put people first!

JOB Responsibilities:

As a Service Desk Technician, you are responsible for receiving, documenting and resolving software, hardware and network issues reported by our employees.  In addition to having a high sense of self-motivation, this individual must display excellent telephone, root cause analysis and issue resolution skills.

Additional responsibilities of the Service Desk Technician include:

  • Provide technical assistance and support for issues related to computers, printers, peripherals and user related issues in the office environment
  • Answer Help Desk calls and emails while providing resolutions for incidents including gathering information, diagnosing the user’s needs, conducting research to find correct solutions and confirming the issue is fully resolved
  • Communicate effectively with end users at all levels including management and escalation to upper tier support personnel
  • Ability to learn quickly and troubleshoot effectively to get to root cause of issues
  • Create/Disable user accounts and resetting passwords
  • Assist in creating knowledge based articles and technical instructions
  • Follow up with users to ensure issue has been resolved and user satisfaction has been achieved
  • Other duties as assigned

Help Desk Analyst -  Social Services / Information Technology

Job Requirements

Successful candidates of the Service Desk Technician role are able to handle multiple responsibilities in a fast-paced business office while ensuring operational goals and objectives are met efficiently and effectively.

Additional requirements of the Service Desk Technician role include:

  • Two or four year degree in IT-related field or equivalent experience in a Technical Support environment preferred
  • At least one year of related experience
  • Valid Driver’s license and automotive insurance
  • Familiarity with computers, printers and Microsoft Office including Word, Excel, PowerPoint and Outlook
  • Effective communication skills both verbally and in writing superiors, colleagues and individuals inside and outside the company
  • Basic understanding of fundamental networking concepts
  • A+ Certification a plus
  • Active Directory, Cherwell and Workday experience a plus
  • Occasional travel may be required

Help Desk Analyst - Social Services / Information Technology


RHA offers a competitive compensation and benefits package to eligible full-time employees that are aimed at supporting your health and wellness, financial planning, work life balance, and protection from the unexpected.

We understand your desire to continue to grow in the role; we are known for providing high quality services, excellent staff training and opportunities for advancement into supervisory and other roles within the organization.

The comprehensive compensation and benefits package includes:

    • Competitive compensation program including regular performance feedback and coaching
    • Healthcare insurance: Medical, Dental, Vision, Disability, Voluntary Benefits, Employee Assistance Program, Telemed and Pharmacy Insurance,
    Health Advocate service which assists employees find doctors, schedule appointments, estimate costs, answer medical/prescription questions,  resolve medical claims issues and basically does the leg-work for employees
    • Offering free diabetic medication and supplies
    • 401(k) retirement savings program with Wells Fargo
    • Paid Time Off – 
    • Company sponsored Life and AD&D Insurance
    • Extensive Wellness Programs including company paid scholarships for healthy weight management and nicotine cessation, several wellness challenges and rewards through the year.
    • Free Annual Health Screening and wellness coaching event.
    • Discounted medical premiums for nicotine free employees. 
    • Free CPR, first aid and job specific training opportunities
    • Opportunity to make a difference in the lives of the people that you serve

Help Desk Analyst - Social Services / Information Technology