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IDD Quality Assurance Specialist in Trenton, TN at RHA Health Services

Date Posted: 2/16/2019

Job Snapshot

Job Description

We are looking for talented individuals who share our dedication to the people we serve and support. RHA is dedicated to supporting people as they strive for increasing independence, personal growth and opportunities in their communities.  The guiding principle of RHA is that every person is unique and, therefore, every path to independence, recovery and wellness is unique.  Our approach to care puts the needs of the people and communities we serve at the center of every decision.

Do you enjoy helping others and are looking for an opportunity to put your organizational and assessment skills to use where you can make a difference in the lives of people with intellectual and developmental disabilities?

RHA Health Services is looking for a driven, resourceful and passionate Quality Assurance Specialist to join our team focusing on monitoring service delivery systems and ensuring ongoing compliance with local, state and federal regulations and company policies, and providing oversight to the unit’s quality improvement systems. This position also provides support to the units in the development and delivery of staff training as well as technical assistance with compliance and quality improvement activities. This position performs these functions and provides support to several units across the Regions. In this dynamic role, you are a key member of the RHA Quality Assurance Team and support person to the unit’s Clinical and Management Teams.

If you’re looking for an opportunity to truly make a difference in the lives of people with intellectual and/or developmental disabilities, then consider RHA Health Services where we put people first!

Additional responsibilities of the Quality Assurance Specialist include:   

  • Conducts periodic audits of all service delivery settings; conducts 100% annual record audit and review of services for each person supported to ensure compliance with state and federal regulations and company policies. In addition to reviewing the record, an audit may include an interview with the person supported, direct support staff, professional staff, and management staff.
  • Observation of the implementation of Individual Services Plans (ISP) will also occur, along with assessing the condition of the home and company vehicle for cleanliness, repair, and safety. Completes an audit report of findings in a specified format to facilitate quality improvement.
  •  Conducts follow-up audits to ensure needed corrective action has been taken for any identified issue.
  • Participates in the unit’s monthly Continuous Quality Improvement Committee (CQI) meeting, providing guidance in data analysis for determining trends and assisting in the development of a Quality Improvement Plan (QIP) to ensure that corrective action is specified and tracked to resolution of the issue/trend.  Provide ongoing training to the Clinical and Management teams in quality improvement, assisting with satisfaction surveys to determine strengths in service provision as well as areas that are opportunities for improvement.
  • Participates in state and regional meetings as needed to stay abreast of changing regulations. Attends company meetings as scheduled. Assists in the development of materials and information for dissemination at meetings. Coordinates Statewide meetings at the direction of the Director of Quality Assurance and/or CCO.
  • Assists with projects, additional audits, updating forms, staff training, policy development and any other task that may be requested by the Director of QA. Assists in investigations of abuse, neglect and exploitation as assigned. Completes special projects as directed by the Chief Compliance Officer.


  • Bachelor’s Degree in a Human Service Field
  • Five or more years’ experience with the population served;
  • Experience completing record audits, data analyst and writing reports preferred.
  • Ability to multi-task


  • A Valid driver’s license required
  • Good driving record
  • Ability to travel


  • Maintain proficiency in company sponsored/required training.
  • The following certifications may be required: CPR, First Aid, NCI/ CPI, and/or others as specified/required by state and federal standards/regulations and/or company policy


RHA Health Services offers a competitive compensation and benefits package to eligible employees that are aimed at supporting your health and wellness, financial planning, work-life balance, and protection from the unexpected.

The comprehensive compensation and benefits package for full-time employees includes:

  • The comprehensive compensation and benefits package for full-time employees includes:
  • Competitive compensation program including regular performance feedback and coaching
  • Healthcare insurance: Medical, Dental, Vision, Disability, Voluntary Benefits, Employee Assistance Program, Telemed and Pharmacy Insurance, Health Advocate service which assists employees find doctors, schedule appointments, estimate costs, answer medical/prescription questions,  resolve medical claims issues and basically does the leg-work for employees
  • Offering free diabetic medication and supplies
  • 401(k) retirement savings program with Wells Fargo
  • Paid Time Off
  • Company sponsored Life and AD&D Insurance
  • Extensive Wellness Programs including company paid scholarships for healthy weight management and nicotine cessation, several wellness challenges and rewards through the year.
  • Free Annual Health Screening and wellness coaching event.
  • Discounted medical premiums for nicotine free employees.
  • Free CPR, first aid, and job-specific training opportunities
  • Opportunity to make a difference in the lives of the people that you serve!

If you are ready to make a difference in the lives of people we serve and support apply to join the team today.