This site uses cookies. To find out more, see our Cookies Policy

ACTT Team Lead in Asheville, NC at RHA Health Services

Date Posted: 9/11/2017

Job Snapshot

Job Description

Job Description


Job Title

Team Leader (Licensed Professional)

Reports To


FLSA Status

Exempt (Executive)



Comp Level


Job Level




Date of Hire







Serves as the primary contact and coordinator of services supporting individuals with Mental Health or Substance Abuse Issues in residential, school, workplace and community settings. Coordinates and monitors the array of services and supports identified in each person’s Person Centered Plan. These interventions are strength-based and focused on promoting recovery, symptom reduction, increased coping skills, and achievement of the highest level of functioning in the community. Supervision is provided according to supervision requirements. Supervises and directs the work of others to provide quality services. Must be a Licensed Professional as defined by state agencies and service definitions. Certain services require additional training, experience, education and/or licensure.


Required Competencies (Individual Contributor)

Accepting Responsibility (Supported by Be Proactive) -Takes accountability for delivering on commitments; owns mistakes; and uses them as opportunities for learning and development; openly discusses his or her actions and their consequences, both good and bad.

Supporting Organizational Goals (Supported by Begin with the End in Mind)-Actively supports organizational goals and values; aligns actions around organizational goals; gives priority to organizational needs and concerns when making decisions.

Managing Time (Supported by Putting First Things First)-Accurately estimates time required to complete actions and activities; adheres to schedule and timetables; sensitive to the use of other people's time.

Supporting Co-Workers (Supported by Think Win-Win)-Contributes to team performance by providing encouragement and support. Helps others overcome obstacles and successfully accomplish goals.

Attentive Listening- (Supported by Seek First to Understand then to be Understood)- Uses active listening techniques to avoid distractions and show interest in what the speaker has to say; is open to other viewpoints and clarifies points of contention; demonstrates patience while listening to others and does not interrupt.

Solving Complex Problems- (Supported by Synergize) -Effective at thinking through complex problems and information; uses traditional and innovative approaches to identify effective solutions. Seeks to accept and build off the ideas of others for solutions others may not have considered.

Managing Stress-(Supported by Sharpening the Saw) Uses healthy and effective methods to manage stress (e.g., maintaining appropriate diet, exercise, and sleep schedules); reacts effectively when faced with high-pressure situations

Serving the People we Support / Customers (Supports Culture of Caring) -Has sufficient knowledge of the services and helps the people we support or our customers enthusiastically; communicates well with the people we support and customers and follows up as necessary is always professional and represents the organization positively.

Following Policies and Procedures- Understands and follows company policies; encourages others to follow work rules; calls attention to actions that may violate policies and procedures.

Meeting Basic Work Expectations-Complies with basic job requirements and tasks; arrives at work on time as scheduled; proactively informs others when he/she encounters problems that may limit his/her ability to meet expectations.


Essential Job Related Responsibilities

Assists Professional Staff with Various Tasks- Works closely with paraprofessional and clinical/professional staff to maintain communication and provide feedback, standardize procedures and expedite PCP implementation. Participates in a first responder on-call system available to consumers and/or his/her natural support network on a 24/7/365 basis; coordinates “first response” resources according to consumer need and the PCP.

Assists with Staff Training and Development- Provides employees with individual-specific training and training in the knowledge, skills, and abilities required by the population and age to be served. Engages in career/professional development. Ensures staff compliance with training requirements Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and applying corrective action to employees; addressing complaints and resolving problems.

Assists with Clinical and Service Operations- Supports the person in the development of various Skill Building Activities, including: Daily and Community Living Skills, Socialization Skills, Adaptation Skills, Development of Leisure Time, Interests/Activities, Symptom Management Skills, Wellness Education, Education substance abuse, Work readiness, Behavior and anger management. Provides supportive counseling or other interventions outlined in the individuals PCP. Monitors and ensures interventions are performed face-to-face outside the facility, and that each person supported receives required number of contacts per service definition. Spends time at the location where services are being performed as specified in the service definition for that service.

Assists with Person Centered Planning- Develops and revises the Person Centered Plan (PCP) including crisis plan and goal development in a timely manner. Monitors the implementation of the PCP. Coordinates and provides input into Person-Centered Plan modifications.

Assists with Health and Safety Operations- Conducts and supervises formal investigations into incident/allegations of abuse, neglect, exploitation or other circumstances that may present risk to the safety and health of the person supported. Performs various assessments; as required

Assists with Service Delivery- Monitors service delivery. Provides/Coordinates in face to face monitoring of BHS staff and recommendations for service delivery providing individual-specific training and training in the knowledge, skills, and abilities required by the population and age to be served. Monitors utilization of service to ensure that it is effective, appropriate, and within the limits set forth in both rule, PCP, and the service authorization.

Assists with Authorization and Documentation Requests- Completes Service Authorization Requests as needed and ensure that current service authorization is in place prior to the provision of any service. Completes any paperwork or other documentation required for outcome measurement (including NC-TOPPS), CQI activities, or other agency or state requirements within timelines. Monitors authorization levels and productivity targets for team members. Ensures that all initial and reauthorizations for services occur in a timely fashion. Provides timely and accurate information when requesting authorizations from the LME/Statewide Vendor and follows up on each Request for Authorization modified, not approved, and/or not responded to. Notifies appropriate parties upon the denial/modification of continued services and provides person supported/guardian DMA approved appeal policies and materials. Coordinates transition to another level/type of care for the person supported. Requests authorization from LME/Statewide Vendor for transition of services. Participates in the Request For Information process

Assists with Employee Operations- Provides clinical supervision to all employees. Supervision is provided according to supervision requirements specified in 10A NCAC 27G.0204 and according to licensure requirements of the appropriate discipline. Monitors qualifications of employees and alerts management of changes in professional status. Completes staff schedule weekly. Ensure staff receive accurate and timely communication on company policies.

Performs Direct Support Responsibilities- Minimizes the negative effects of psychiatric symptoms or substance dependence that interfere with the recipient’s daily living and personal development. Completes documentation of services including a daily full service note that includes the name of the person supported, Medicaid identification number, date of service, purpose of contact, describes the interventions, includes the time spent performing the interventions, effectiveness of the intervention, the signature and credentials of the staff providing the service.

Performs Team Leader Responsibilities- Participates in the Human Rights committee, Quality Assurance and Improvement Committee, meetings with Local Management Entities (LMEs) and community and area mental health councils including school systems as appropriate. Facilitates relationships and serves as a link between the company, parents, guardians, local agencies and the community. Performs Case Management functions of linking and arranging for services and referrals. Reviews and maintains incident reports, charts, funds, benefits and billing. Maintains agency required productivity requirement based on billable activities. Travel in the community is a requirement of this position, and is not included in productivity, unless provision of a billable activity occurs during the travel time.


Required Licenses/Certifications

Valid driver’s license


To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the work conditions, knowledge, skill, and/or ability, and physical and sensory requirements needed to perform the essential duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Working Conditions

Office-While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate and consistent with that of an office environment.


Essential Qualifications/Skills

Language- Ability to read, analyze, and interpret general professional journals, technical procedures, and/or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and speak in front of a group, respond to questions from employees, people supported, government officials and the general public. 

Mathematical (Professional)-Ability to work with mathematical concepts such as probability and statistical inference. Fundamentals of math such as fractions, percentages, ratios and proportions and reading charts and graphs as applicable to practical situations. Ability to read financial statements, apply basic financial ratios and reasoning to interpret and project conditions.

Reasoning (Professional)-Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions, diagrams and deal with several abstract and concrete variables at the same time.


Essential Physical and Sensory Requirements-With or without the aid of mechanical devices

Light - Regularly required to lift 10 lbs. Must be able to lift a minimum of 15 lbs. Must be able to pull minimum of 10 lbs. Must be able to squat, kneel, crawl, crouch, climb, and stoop. Must be able to regularly use hands to finger, handle, or feel objects, tools, or controls. Required to regularly stand and walk. Must be able to demonstrate proficiency in CPR from the floor level requiring to work on hands, knees, bending, standing and lifting. Vision requirements include close vision, distance vision, and peripheral vision. Must be able to talk and hear.


Job Requirements

Required Education/Experience

Education and Experience- Licensed Clinical Professional is defined as an individual who is: (a) an individual who holds a license, provisional license, certificate, registration or permit issued by the governing board regulating a human service profession, except a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full-time accumulated experience in MH/DD/SA with the population served; the QP function may be completed by a Certified Clinical Addiction Specialist (CCAS) or Certified Clinical Supervisor (CCS); or (b)the individual must meet the requirements for continuing education to maintain licensure. Must meet the education, experience, licensure/certification requirements specified by the service definition of the service being provided